CamperCompare - Compare Campervan Hire

Privacy Policy

Last updated: 1 May 2026

1. Introduction

CamperCompare, a trading name of Dundee Tourism Group Pty Ltd (“we”, “us”, “our”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

By using our website and services, you consent to the data practices described in this policy. If you do not agree, please do not use our website.

2. Information We Collect

2.1 Information You Provide

We collect personal information that you voluntarily provide when you:

  • Submit a booking enquiry (name, email, phone number, travel dates, pick-up/drop-off locations)
  • Complete our contact form (name, email, subject, message)
  • Subscribe to our newsletter or promotional offers (email address)
  • Communicate with us via email, phone, or WhatsApp

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

  • IP address and approximate geographic location
  • Browser type and version, operating system, and device type
  • Pages visited, time spent on pages, and navigation paths
  • Referring website or search terms used to find our site
  • Cookies and similar tracking technologies (see Section 6 below)

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Booking services: To process and manage your booking enquiries, communicate with campervan rental Suppliers on your behalf, and provide travel advisory support.
  • Communication: To respond to your enquiries, provide customer support, and send booking confirmations or updates.
  • Marketing: To send you promotional offers, discounts, and travel content that may be of interest. You can unsubscribe at any time by clicking the link in our emails or contacting us directly.
  • Improvement: To analyse website usage, improve our services, and enhance user experience.
  • Legal: To comply with applicable laws and regulations, protect our legal rights, and prevent fraud.

4. How We Share Your Information

We may share your personal information with:

  • Campervan Suppliers: When you make a booking enquiry, we share relevant details (name, contact details, travel dates, location preferences) with the Supplier to complete and administer your booking.
  • Service providers: Trusted third-party companies that assist us with payment processing, email delivery, analytics, and marketing. These providers are contractually obligated to protect your data.
  • Legal authorities: Where required by law, regulation, legal process, or governmental request.

We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include encrypted data transmission (SSL/TLS), secure server infrastructure, and restricted access to personal data.

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but will promptly notify affected users in the event of a data breach.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Ensure the website functions correctly (essential cookies)
  • Remember your preferences and settings (functional cookies)
  • Understand how visitors use our website (analytics cookies)
  • Deliver relevant promotional content (marketing cookies)

You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.

7. Your Rights

Under applicable privacy laws (including the Australian Privacy Act 1988), you have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that we correct inaccurate or incomplete information.
  • Deletion: Request that we delete your personal information, subject to legal retention requirements.
  • Opt-out: Unsubscribe from marketing communications at any time.
  • Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached.

To exercise any of these rights, please contact us using the details below.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Booking enquiry data is retained for a period of up to 3 years for customer support and legal purposes. Marketing consent records are retained until you withdraw consent.

9. Third-Party Links

Our website may contain links to third-party websites, including Supplier websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a minor without parental consent, we will take steps to delete that information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: